Shipping

Domestic shipping within Australia

Please allow 1-2 days for processing, please note that orders placed on Friday will be shipped out on Monday, thank you

Before your order is shipped out, we make sure that everything is in perfect condition and packed carefully and securely so that your items arrive safely to their new fabulous owners.

Standard Shipping - starts at $10 and includes tracking & signature on delivery

Express Shipping - starts at $12 and includes tracking  & signature on delivery

Please ensure that you provide the correct delivery address, as we are unable to accept responsibility for undelivered items due to incorrect address information.

Baddie Cosmetics also does not accept liability whatsoever for any delayed deliveries caused by a third party

 

Australia Post approx. transit times within Australia

Please note that these estimated do not include 1- 2 days for processing

Standard Shipping: 3 - 10  working days. 

Express Shipping: 1 - 3 working days.

*Delivery times are to be used as a guide only. Orders shipped to WA and regional areas may take longer, These time frames exclude Public Holidays and Weekends.

International Shipping

We now ship to New Zealand. International shipping is a growing part of our business and we will continue to review other countries where our customers may be located.  If your country is not listed please let us know as we still may be able to assist you. 

We use Express and Standard International through Australia Post to ship products purchased from this website. All orders come with tracking. For further information about delivery to your location, please visit the Australia Post website.

Customs, Duties and Import Taxes

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.  

Various websites have been set up to assist with calculating import duties and local taxes, such as www.dutycalculator.com.  Please note that these are Third Party Websites and we cannot make any guarantees about the accuracy of the calculators on those websites. 

Order processing

All orders are processed Monday to Friday and sent out to Australia Post within 1-2 business days. Orders placed on public holidays and on the weekend will be sent off on the next business day. 

Note: During our busy periods, please allow up to 2 business days for order processing and to receive your tracking information. 

Packages do not ship from our Distribution Centre on the following holidays:

  • New Year's Eve
  • New Year's Day
  • Australia Day
  • Good Friday
  • Easter Monday
  • ANZAC Day
  • Queen’s Birthday
  • Labour Day
  • Melbourne Cup Day
  • Christmas Day
  • Boxing Day
  • Boxing Day Holiday

Tracking your order

Once your order is packed and is shipped out, you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post.

You can track your shipping status any time on Australia Post website 

Orders damaged or lost during transit

We make sure to package your products well and we always check them for damage before we ship them out so in the odd chance that your order arrives damaged, you'll be able to file a claim with Australia post to get your money back as we are unable to provide a refund for products damaged in transit or lost by them. We purchase extra cover for all orders over $100 AUD so if anything arrives damaged, you can take the product, packaging as well the shipping slip to the post office and file a claim. 

Please also contact us if your order has not arrived within 3 days after the estimated delivery date and we will contact Australia post to start an investigation.

Please note that we are unable to do anything if an item breaks or is lost during transit to New Zealand as it is out of our hands once we dispatch your order. Thank you for understanding 

Returns and Change of Mind

Please note we do not offer exchanges for change of mind purchases unless you contact us before your order has been packaged or shipped out.

If you wish to cancel your order, we are able to do so except we are unable to refund you the shipping fees if your order has already been packaged and is ready to be dispatched

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